TekVizion CXMind · Voice AI Labs & CX Assurance

Every voice AI agent has a Day 0 demo.
Most don't survive to Day 90.

There’s a gap between the boardroom demo that closes the deal and the launch that survives real customers. We call it the 90-Day Gap. Here’s how one team almost missed it — and how CXMind makes sure yours doesn’t.

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20+ years certifying voice platforms

Microsoft · Cisco · Zoom · AWS · RingCentral partner labs

Independent certification — not self-attestation

Day 0 — The Demo That Closed the Deal

Picture the boardroom. A mid-market fintech’s new AI voice agent takes a live question about an account balance — clean audio, one caller, a crisp, correct answer. The room applauds. The CEO asks the only question that matters: “How fast can we go live?”

The engineering lead says six weeks. It takes ninety days — and by the end, the team is glad it did.

Because here’s what that demo actually proved: that the agent can win on its best call. What production judges it on is its worst call — the 10,000th one. A frustrated customer on a bad connection, at peak volume, the week after the model vendor quietly changed something nobody announced.

"A prototype is judged by its best call. Production is judged by its worst."

What happened in the 90 days between

Day 12

"It feels broken."

Every answer was correct. Beta callers hated it anyway — a two-second pause was all it took.

Day 25

The caller on the highway

Real customers don’t sound like a demo script. One misheard digit sent a claim to the wrong file.

Day 38

The fee that didn't exist

The agent invented a policy so confidently, a customer paid for it before anyone noticed.

Day 52

800 calls at once

Everything that worked perfectly, alone, buckled the moment real volume hit it.

Day 90

The Tuesday nothing changed

A vendor’s silent update nearly wrecked launch week. The team caught it before a single customer did.
None of these teams did anything wrong. They just found out the hard way what CXMind is built to find out for you — before launch, and every day after.
Composite scenario built from failure patterns we see across the industry — not a specific client.

Why TekVizion

Two decades as the independent testing authority for voice.

CXMind isn’t a startup guessing at the problem — it’s built on the same certification standard TekVizion has run for the industry’s biggest voice platforms since 2005.

20+ yrs

Independent voice certification authority

78

Technologies in the interoperability lab

5 of 6

Gartner Magic Quadrant CCaaS leaders served

0

Self-attestation — every report is independent

What CXMind Does

Two products. One outcome: an agent that survives real customers.

You don’t need to learn a testing framework to know if your agent is ready. You need someone who already has, checking it for you.

Before You Launch

Voice AI Labs

We prove your agent works — call by call — and then prove it still holds up under real volume, real outages, and real attacks. Against real carrier infrastructure, not a clean staging box. You get an independent certification report, not a self-graded checklist.

After You Launch

CX Assurance

Your agent can quietly get worse with zero code change — a vendor ships a silent model update, and nobody notices until customers complain. CX Assurance keeps re-scoring your agent on every release, so you find out in hours, not weeks.

How It Works

Your free Test Drive, in four steps.

No procurement process, no code changes, no six-week onboarding. Pick one scenario that worries you and we’ll show you exactly what we find.

1

Tell us what worries you

A warm transfer, a busy hour, a noisy or accented caller — pick one real scenario.

2

We test it for real

Against real SBCs, PSTN trunks, and CCaaS platforms in our interoperability lab — not a clean staging environment.

3

You get the report

An independent certification and performance report, in your hands in 2–4 weeks.

4

You decide what's next

Fix what we found, expand the scope, or bring us in to keep proving it after launch. No pressure either way.

Good to Know

What the free Test Drive actually involves.

Real infrastructure, not a sandbox

Real SBCs, real PSTN trunks, real CCaaS platforms — the same conditions your customers actually call from.

No code changes required

We test your agent as it runs today. Nothing to install, nothing to refactor.

Fast turnaround

A certification and performance report in 2–4 weeks — not months.

Your architecture stays yours

We test outcomes, not stacks. No vendor lock-in, no platform migration.

✓ NO COST · NO OBLIGATION · 2–4 WEEK TURNAROUND

Don't find out at the 10,000th call.

Start with one scenario, on us. We’ll pressure-test a single moment in your voice agent’s day against real infrastructure — free — and show you exactly what a real customer would hit.
Contact Us to Start Your Free Test Drive

For Your Engineering Team

The assurance model behind the story

Everything above maps to a specific framework — 5 Layers × 3 Proofs — that Voice AI Labs certifies before launch and CX Assurance keeps proving after. The detail below is for whoever on your team needs to kick the tires. Skip it if you just want the outcome.

The 5 Layers — where a voice agent can fail

Learn More

LAYER 1 · TRANSPORT

Telephony & Voice Infrastructure

Does the audio pipeline hold, independent of the bot’s intelligence?

SIP trunks & SBC interoperability

Packet loss, jitter, burst delays

Codec negotiation

DTMF under load

LAYER 2 · PERCEPTION

Speech Quality — ASR & TTS

Can it hear callers who don’t sound like the demo?

Noise, accents, dropouts

WER + Semantic Error Rate + Missed Entity Rate

Custom vocabulary

Adversarial audio

LAYER 3 · COGNITION

Conversational AI Quality

Does it stay grounded in truth and respect its authority?

Task success > 85% vs. caller's actual goal

Zero fabricated policy

Deterministic guards on payments

Fairness across demographics

LAYER 4 · INTEGRATION

Enterprise Stack & Security

Does it securely interwork with back-end systems?

Real-time CRM/ERP interworking

Full handoff payload contract

Prompt injection resistance

PII masking, PCI-DSS, HIPAA

LAYER 5 · EXPERIENCE

Performance & CX Metrics

Would a human stand to listen to it?

< 800ms latency, < 200ms barge-in

Semantic endpointing

Sentiment-aware tone

Simulated CSAT / CES

The 3 Proofs — when, and how hard

Prove It Works

Every layer passes on individual calls under realistic caller conditions. Necessary — and nowhere near sufficient.

Voice AI Labs

Prove It Holds

The same benchmarks under production conditions: peak load, dependency failure, adversarial pressure, real unit economics.

Voice AI Labs

Keep Proving It

The same benchmarks, re-scored forever. What separates a launch from an operation.

CX Assurance

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