As a provider of contact center technology, you’re expected to deliver seamless omnichannel communications experiences, from phone calls to chatbots. The TekVizion 360 subscription service ensures functionality and performance for any CCaaS or on-premise configuration.
TekVizion includes more than interoperability experts and a testing lab. Leverage our AI-powered automation bots, using best-of-breed STT, TTS, and LLM to evaluate your service from the user’s perspective. Test performance, functionality, and quality on every channel for any device they use.
20+ years of experience and relationships
300+ integrated vendor products
Continuous performance monitoring
Contact centers operate 24/7, and so do we. Instead of waiting for a problem to show up, TekVizion’s proprietary automation software proactively validates your live production environment to ensure an excellent customer experience.
Hybrid contact center agents cost 35% less than on-premise agents—but hybrid setups involve a lot of moving parts. Use TekVizion’s world-leading testing lab to test any configuration your customers use in their contact center.
Don’t get bogged down recruiting telephony experts for CCaaS or prompt engineers for conversational AI. TekVizion’s world-class team takes care of testing and validation—then manages troubleshooting directly with your vendors. We proudly maintain priority tech-support status with Cisco, Broadsoft, Microsoft, Genesys, AWS Connect, Five9s, and other major technology providers.
When TekVizion finds the best setup for a particular CCaaS or hybrid contact center, we provide detailed configuration guides so you and your customers can replicate the experience.
