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TekVizion TekVizion
TekVizion
  • Home
  • About
    • Overview
    • Careers
  • Services
    • Overview
    • TekVizion 360
    • Certification Services
  • Solutions
    • Overview
    • Unified Communications
    • Contact Centers
    • Automation Tools
  • Partners
  • Resources
    • Testimonials
    • Videos
    • Blog
    • Lab Inventory
  • Contact
TekVizion TekVizion
  • Home
  • About
    • About
    • Careers
  • Services
    • TekVizion 360
    • Certification Services
  • Solutions
    • Unified Communications
    • Contact Centers
    • Automation Tools
  • Partners
  • Resources
    • Testimonials
    • Videos
    • Blog
    • Lab Inventory
  • Contact
TekVizion TekVizion
TekVizion
  • Home
  • About
    • Overview
    • Careers
  • Services
    • Overview
    • TekVizion 360
    • Certification Services
  • Solutions
    • Overview
    • Unified Communications
    • Contact Centers
    • Automation Tools
  • Partners
  • Resources
    • Testimonials
    • Videos
    • Blog
    • Lab Inventory
  • Contact

Contact Center Solutions

Perfect the
Customer Experience

Seamless
multi-channel
experiences.
Happier customers.

As a provider of contact center technology, you’re expected to deliver seamless omnichannel communications experiences, from phone calls to chatbots. The TekVizion 360 subscription service ensures functionality and performance for any CCaaS or on-premise configuration.

Test from your customer’s perspective

TekVizion includes more than interoperability experts and a testing lab. Leverage our AI-powered automation bots, using best-of-breed STT, TTS, and LLM to evaluate your service from the user’s perspective. Test performance, functionality, and quality on every channel for any device they use.

Multivendor Technology Experts:

20+ years of experience and relationships

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Interoperability Testing Lab:

300+ integrated vendor products

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Automation Tools:

Continuous performance monitoring

Join tekVizion 360

Never stop testing

Contact centers operate 24/7, and so do we. Instead of waiting for a problem to show up, TekVizion’s proprietary automation software proactively validates your live production environment to ensure an excellent customer experience.

Learn about TekVizion automation

Resolve more issues, faster (and cheaper) than ever

According to Gartner, modern contact centers are on track to save $80 billion in labor costs by 2026, just by using conversational AI tools. TekVizion 360 provides comprehensive testing to help you unlock the full potential of your own chatbots. We’ll check every connection and integration so your team can focus on what they do best.
  • No training
  • No new equipment
  • No maintenance
Get TekVizion 360

Test Your CCaaS With...

Cisco
Genesys
Juniper
Zoom
Five9
Microsoft

Emulate hundreds of contact center configurations

Hybrid contact center agents cost 35% less than on-premise agents—but hybrid setups involve a lot of moving parts. Use TekVizion’s world-leading testing lab to test any configuration your customers use in their contact center.

See inside our lab
  • UCaaS + Cloud Solutions
  • Contact Centers + CCaaS
  • Conversational AI + Chatbots
  • Virtualization
  • IP-PBXs
  • SBCS
  • Applications
  • Routers + Switches
  • Gateways
See inside our lab

Our experts
are your experts

Don’t get bogged down recruiting telephony experts for CCaaS or prompt engineers for conversational AI. TekVizion’s world-class team takes care of testing and validation—then manages troubleshooting directly with your vendors. We proudly maintain priority tech-support status with Cisco, Broadsoft, Microsoft, Genesys, AWS Connect, Five9s, and other major technology providers.

Meet Our Team

Set your customers
up for success

When TekVizion finds the best setup for a particular CCaaS or hybrid contact center, we provide detailed configuration guides so you and your customers can replicate the experience.

Let's Talk!

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TekVizion Headquarters
3701 W. Plano Parkway
Suite 300
Plano, TX 75075

TekVizion India
6th Floor, Beta Block,
Alpha City (SSPDL) Tech Park,
25, Old Mahabalipuram Road,
Navallur, Chennai
India 603103

© 2023 TekVizion PVS, Inc. All rights reserved.

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