*This is part 1 in a series of 4 blogs. Considered by many to be the next stage of the direct routing and “Bring Your Own Carrier” (BYOC) revolution in communications, Operator Connect is taking the world by storm. Operator Connect is essentially a simplified way for companies to access the communication capabilities they need, [...]
tekVizion is working with Amazon Web Services (AWS) to make it easy for enterprises to add conversational artificial intelligence (AI), such as bots and interactive voice response systems (IVRs), to their existing contact center platforms. With the solution, IT administrators can quickly improve caller experience and reduce agent handle times without the cost and disruption [...]
By Jon Arnold In the world of communication technology, nothing stands still, and evolution is constant. This is especially true today, in that many innovations come to market at a faster pace than we’re able to adapt. Given how quickly trends like the cloud, digital transformation and AI are moving, the rate of change will [...]
By Kevin Kieller Unified Communications (UC) brings together multiple communication and collaboration tools along with supporting devices and infrastructure hoping to improve user experience, productivity, and reduce overall IT management effort. Properly designed, integrated, and deployed UC can deliver productivity improvements for most users[i] and provides opportunities to reduce overall spend. However, many factors are [...]
When I ask Service Providers, ‘which is the most successful technology partner ecosystem?’, inevitably the answers are either Apple, Google, Microsoft, or Cisco. We all understand how important these ecosystems are, generating a significant amount of revenue – either directly or indirectly. Healthy programs not only generate additional business to the program owner, but also [...]
When you google “Bring your own carrier”, you will find many articles discussing the benefits of BYOC for enterprises and carriers. A summary of those benefits is: Enterprises can retain their carriers’ contracts for their PSTN access Completely offloading all the telco assets and resource to manage them Carriers can retain the customer without having [...]
You’ve heard a lot about Operator Connect, but already have Direct Routing integrated into your environment, so should you still consider taking advantage of the features and integration of Operator Connect? One of the key advantages of Operator Connect is the operator will handle all your telephony needs and you won’t have to worry about [...]
You may be deciding whether to go with Operator Connect or Direct Routing for your Microsoft Teams Phone System. Both solutions offer similar benefits such as allowing you to continue working with your existing operator, retain your current calling plan, calling minutes option, and many of the current features you have from the operator. But [...]
So, you’ve deployed Microsoft Teams. Your organization and its employees are using it to more effectively communicate across different locations, time zones, and even languages. With one user experience for chats and meetings, end users are making faster and more informed decisions. Now, you’re considering deploying the Microsoft Teams Phone System for calling. Where do [...]
As end-customer demand shifts toward using cloud platforms, solution vendors must follow suit. Microsoft Teams is among the most sought-after collaboration solutions; however, it takes a few steps before one can play in this space and reap the rewards of doing so. Once Microsoft approves a partner’s request to join a program, and paperwork is [...]
