TekVizion is leading the charge to a new era of optimized enterprise communications, empowering service providers, as well as platform and application software providers to adhere to ever-changing technological advancements and changing customer requirements. 

In this multi-part blog series, we’re diving into some of the ways we help the service provider community fight back against intense competition, and retain customers, by enabling them to upgrade their communication solutions.  

In this blog, we’re looking at how we assist Service Providers in creating multi-faceted communication solutions for companies investing in Unified Communication and mobile networks, with automated communications testing.   

UC and Cellular Integration Communications Testing

In the realm of enterprise communications, mobility stands as a pivotal element. According to a report from Cavell, demand for mobile technology in the enterprise environment is rising, as companies adopt new, diverse hybrid working styles.  

Telecom and UCaaS providers are increasingly integrating Cellular calling services with Unified Communications (UC) platforms to enhance the enterprise user communication experiences. However, this convergence introduces new interoperability challenges as two complex technologies merge and continue to evolve.  

The burning question arises: “How can the Telecom Service Providers ensure a seamless user experience across both fixed-line and mobile networks for UC users?” 

TekVizion, highly loved by the customers for its services in UC test automation, now offers new automated testing solutions for Mobile Native Dialing. With the TekVizion automation platform, service providers can orchestrate a diverse range of test scenarios, seamlessly controlling both UC and Cellular devices.  

This advancement empowers Service Providers to automate more efficiently and tackle newer use cases, as demand for mobility continues to increase.  

The Use Cases for Automated Testing

UC to PSTN Testing: 

• Validate end-to-end call flows from UC network to the PSTN network by utilizing the cellular devices as PSTNs. 
• Test various route-patterns and dial-patterns from UC devices to PSTN. 

Cross Service Provider Testing: 

• Validate calls to multiple cellular providers to identify interoperability challenges. 
• Utilize the calling and troubleshooting capabilities on TAP to detect issues even at the packet level. 
• Localize the problem, whether it’s your network or the far-end. 
• Proactively detect and address interoperability issues with other providers before your customers report to you. 

Fixed-Mobile Convergence: 

• Validate integration and seamless handoffs of the complex call flows between UC and Cellular networks. 
• UCaaS services like MS Teams Phone Mobile and Webex-GO are bridging the gap between fixed and mobile business communications. 
• Service Providers are increasingly offering mobility solutions via hosted solutions like BroadWorks. 

Proactive testing and a proof point for functionality: 

• Uncover any potential calling issues through continuous testing, could it be an issue within your network or with a different provider. 
• Utilize execution data on the TekVizion Automation Platform (TAP) as evidence to showcase functionality when issues arise or conduct deeper correlation analysis, facilitating easier troubleshooting. This may include changes in dial-patterns, packet headers, etc. 

How TekVizion’s Communications Testing Solution Works

TekVizion’s intuitive “TAP” (TekVizion Automation Platform) solution streamlines communication testing for a range of scenarios. Cellular devices seamlessly integrate with the TAP via TekVizion’s custom Dialer App, much like UC devices. The process works as follows:  

• Download TekVizion’s Dialer App on to the mobile (Android).  
• Set this application as the default phone dialer. 
• The dialer application connects to the TAP through a secured web socket over a Wi-Fi without the need for tethering to a computer. 
• The TAP can now orchestrate the test calls between both the UC devices and Cellular devices, facilitating various use cases mentioned earlier. 
• Test results provide detailed information of each call state across both the UC and Cellular devices, enabling the users to identify the areas of issues. 

Streamlining Mobile and Unified Communications Testing 

Telecom service providers currently face a range of challenges when it comes to staying competitive in an evolving, multi-faceted industry. As rapid technological advancements, like the rise of AI, 5G, and IoT continue to influence the communications landscape, providers need a way to stay ahead of the curve. 

TekVizion’s automated communications testing solutions empower service providers to meet with changing customer requirements, and differentiate themselves from the competition, while adhering to evolving regulatory compliance standards.  

Our expertise, and innovative technology ensures service providers can deliver consistently excellent experiences to end users, enhance the reliability of their ecosystem, and unlock new avenues of revenue, in the age of UC and mobile convergence.  

Read the first blog of this series here.