About Liz Hamilton

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So far Liz Hamilton has created 3 blog entries.

Preparing for Operator Connect: The 6 Challenges to Overcome 

2022-09-27T09:23:04-05:00

*This is part 1 in a series of 4 blogs. Considered by many to be the next stage of the direct routing and “Bring Your Own Carrier” (BYOC) revolution in communications, Operator Connect is taking the world by storm. Operator Connect is essentially a simplified way for companies to access the communication capabilities they need, [...]

Preparing for Operator Connect: The 6 Challenges to Overcome 2022-09-27T09:23:04-05:00

tekVizion Uses Amazon Web Services to Bring Conversational AI to Contact Centers

2022-09-20T12:20:12-05:00

tekVizion is working with Amazon Web Services (AWS) to make it easy for enterprises to add conversational artificial intelligence (AI), such as bots and interactive voice response systems (IVRs), to their existing contact center platforms. With the solution, IT administrators can quickly improve caller experience and reduce agent handle times without the cost and disruption [...]

tekVizion Uses Amazon Web Services to Bring Conversational AI to Contact Centers2022-09-20T12:20:12-05:00

How Continuous Testing Enables IT to Manage Continuous Change with UCaaS

2022-08-29T08:41:03-05:00

By Jon Arnold In the world of communication technology, nothing stands still, and evolution is constant. This is especially true today, in that many innovations come to market at a faster pace than we’re able to adapt. Given how quickly trends like the cloud, digital transformation and AI are moving, the rate of change will [...]

How Continuous Testing Enables IT to Manage Continuous Change with UCaaS2022-08-29T08:41:03-05:00
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