By Chakra Devalla, tekVizion CEO Last week, tekVizion was recognized as part of Enterprise Connect's Innovation Showcase 2023. This is a great honor for us, and it’s a testament to the hard work and innovative ideas that the tekVizion team brings to the table. The Innovation Showcase is a prestigious event that recognizes the best [...]
tekVizion, the #1 user experience testing provider for enterprise communication and collaboration solutions, announced today that they have been selected by RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, as a provider of independent testing services to manage the RingCentral Hardware Partner Certification Program. RingCentral hardware partners [...]
By Chakra Devalla, tekVizion CEO On a recent international trip, due to airline schedule changes, I was reassigned to a different flight and received an email to either accept it or call in to make any changes by clicking a link. I decided to call in and clicked the link, which routed me to a [...]
In a quest to improve customer experience and lower the total cost of ownership of their contact center, enterprises frequently choose multiple vendors for telephony, Interactive Voice Response (IVR), agent routing, Natural Language Understanding (NLU) bots, recording, analytics, workforce, and management. Enterprises frequently sign multi-year contracts with their vendors to get the best prices and [...]
By Darlene Smith, VP of Strategic Partnerships at tekVizion How many times have you joined a meeting and one of the following has happened? Someone can’t unmute themselves. Someone’s video camera won’t turn on or off. People leave the meeting and rejoin to get their devices to work. People get frustrated and don’t rejoin the [...]
By Jon Arnold As enterprises continue migrating to the cloud, the importance of reliable connectivity only grows, placing the onus on service providers on multiple levels. On the most basic level, broadband must have high availability with enough capacity to support today’s data-rich applications. Add to that the emergence of hybrid working, where home-based workers [...]
Video collaboration has emerged as one of the most important tools in the business landscape today. As workplaces become increasingly distributed, thanks to the rise of hybrid and remote work, employers need a way of synchronizing and aligning their staff to maintain productivity. Video collaboration allows for more engaging interaction between team members. However, it [...]
tekVizion, Inc., a provider of continuous interoperability testing and certification for the collaboration industry, has been selected by Google Cloud as an authorized certification test partner for Google Voice SIP LINK, enabling Google business customers to leverage their existing PSTN services with Google Voice. Google Cloud selected tekVizion based on its proven track record of [...]
*This is part 1 in a series of 4 blogs. Considered by many to be the next stage of the direct routing and “Bring Your Own Carrier” (BYOC) revolution in communications, Operator Connect is taking the world by storm. Operator Connect is essentially a simplified way for companies to access the communication capabilities they need, [...]
tekVizion is working with Amazon Web Services (AWS) to make it easy for enterprises to add conversational artificial intelligence (AI), such as bots and interactive voice response systems (IVRs), to their existing contact center platforms. With the solution, IT administrators can quickly improve caller experience and reduce agent handle times without the cost and disruption [...]
