Preparing for Operator Connect: The 6 Challenges to Overcome 

2022-09-27T09:23:04-05:00

*This is part 1 in a series of 4 blogs. Considered by many to be the next stage of the direct routing and “Bring Your Own Carrier” (BYOC) revolution in communications, Operator Connect is taking the world by storm. Operator Connect is essentially a simplified way for companies to access the communication capabilities they need, [...]

Preparing for Operator Connect: The 6 Challenges to Overcome 2022-09-27T09:23:04-05:00

tekVizion Uses Amazon Web Services to Bring Conversational AI to Contact Centers

2022-09-20T12:20:12-05:00

tekVizion is working with Amazon Web Services (AWS) to make it easy for enterprises to add conversational artificial intelligence (AI), such as bots and interactive voice response systems (IVRs), to their existing contact center platforms. With the solution, IT administrators can quickly improve caller experience and reduce agent handle times without the cost and disruption [...]

tekVizion Uses Amazon Web Services to Bring Conversational AI to Contact Centers2022-09-20T12:20:12-05:00
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