Chicago, IL – (August 12, 2015) – Mattersight Corporation (NASDAQ: MATR), the pioneer in personality-based software applications, today announced that its behavioral analytics solution has been certified by Cisco Systems as compatible with its UCCE 10.5.
Mattersight® Behavioral Analytics turns a company’s unstructured consumer call data into clear, actionable business insights through the application of millions of proprietary algorithms and unique linguistic models. These insights are used to enhance employee performance and streamline business processes, resulting in significant improvements across key metrics including customer satisfaction, sales and loyalty.
This new certification establishes Mattersight Behavioral Analytics as a Cisco-certified solution, based on a rigorous qualification and interoperability testing regimen conducted in the independent tekVizion Labs, and confirms that the solution is compliant with Cisco’s standards for product integration.
“We value tremendously our partnership with Cisco, as do our clients,” said Mattersight CIO, Jeff Geltz. “This latest certification allows us to assure those clients that the integration of our behavioral analytics product with their Cisco systems is going to be simple and seamless.”
Vimal Andrews, director of partner alliances at tekVizion, says that ensuring the interoperability of solutions such as Mattersight’s with Cisco systems strengthens both the vendor/client partnership and the end-user experience. “Cisco’s certification of Mattersight’s behavioral analytics solution enables clients to deploy the solution with confidence and realize the benefits quickly and without disruption.”
Mattersight offers a complimentary ROI calculator for businesses interested in seeing how its routing solution can improve customer experience and bottom-line metrics. To request a demo, visit roi.mattersight.com.
Mattersight’s mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight’s patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, Technology and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. An independent research study documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.mattersight.com.
tekVizion PVS Inc. offers consulting, custom applications, integration, and support services for VoIP and unified communications solutions. The company’s product-agnostic, third-party independent test lab, tekVizion Labs, is the first interoperability certification lab of its kind. tekVizion Labs offers a full suite of testing services, including interoperability, solution, conformance, product assessments, and outsourced testing. tekVizion uses its real-world, multi-vendor integration, test experience, and proven processes to give vendors integrated, deployment-ready UC solutions. The company was founded in 2002 and is headquartered in Plano, Texas with offices Chennai, India. tekVizion can be reached at +1 214.242.5900, info@tekVizion.com, or on the Web at http://www.tekVizion.com.