spotLight Support Service - Microsoft Lync Certified Support

Every business owner performs a risk analysis on their investment. Microsoft Lync is a significant investment for enterprises to increase productivity. This investment has to be protected by having somebody monitor and provide timely support.

Should you invest more into building a team and training them to support this investment?

If Microsoft Lync support service is not part of your core offering, then let the tekVizion specialists monitor, support and manage your Microsoft Lync deployments. tekVizion's spotLight Support Services offers enterprise Lync monitoring and support services reinforced by tekVizion Labs.

Why tekVizion?

  • We are the interoperability qualification lab for Microsoft Lync worldwide
  • We are Gold Certified and a Microsoft Premier Support for Lync Partner
  • We are the Subject Matter Experts for multi-vendor Lync installations
  • We have tested what you are deploying or have installed
  • We provide 24/7/365 proactive monitoring and support
  • And, we don’t just tell you where the problem is…WE OWN IT

SPOTLIGHT SUPPORT SERVICES PROGRAM

spotLight offers two support service levels for prospective customers to choose from based on their need.They differ by licensed Lync features as shown by the table below. Contact a sales person for more information at sales@tekvizion.com.

FEATURES

spotLight
Basic

spotLight
Plus

Rich Presence, IM (1:1 and multiparty), Office light-up

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Public Cloud IM/P Interoperability (Windows Live, AOL, Yahoo)

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Skype Presence/IM/voice interoperability

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Persistent Group Chat

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Lync to Lync calling (voice and HD video,1:1)

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Skill Search (requires SharePoint)

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Content Collaboration (desktop sharing, application, etc.)

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Multiparty (3+) audio/video/content collaboration (scheduled and ad hoc)

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Meeting Controls (Organizer, Lobby Experience, Join From)

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Enhanced in-meeting note taking

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Interoperability with 3rd party video systems

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Lync audio conferencing

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Lync Multi-view Video

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Lync to Phone (PSTN)

 

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Lync PBX Replacement Functionality (Malicious Call Trace, E911, call park)

 

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Automated call distribution (unassigned number, attendant console, queuing)

 

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