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As service providers well know, the process of developing, testing,
integrating and supporting new services can be a very complex
and expensive undertaking. The service creation process requires
careful planning, execution and management, along with expertise
covering a multitude of products, protocols and technologies.
As long-time veterans of the telecom industry, tekVizion is committed
to helping service providers FastForward>>SM
the introduction of new, innovative and integrated services. We
do this through a product agnostic, top-down approach with proven
methodologies, reflected in our FastForward>>SM
Processes which have been refined over the course of the creation,
implementation and support of numerous revenue-generating services
for our customers.
Our processes, combined with our experience and expertise, augments
our customer’s capabilities, allowing them to bypass many
of the road blocks typically encountered and FastForward>>SM
the deployment of new services.
Our time-tested processes include four key elements, described
below.
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Define the Vizion
The process starts with a Vizion. Wherever you are in the
service definition process, we can help. Working with your
ideas and Vizion for your network, we can offer innovative
ideas that address your specific market needs. We then take
into consideration your existing network elements, budget,
other goals and constraints to help you develop and refine
service proposals along with a services roadmap. We do this
with a product-agnostic approach so that your Vizion is driven
by your market needs, not a specific product or technology.
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Architect the Vizion
Next we help create the blueprint for your Vizion. Working
closely with your team, we refine all of the details required
prior to building out the new services. We leverage our
unparalleled experience and expertise with the industry’s
leading platforms to determine the network elements needed
for the solution, including any custom components. The outputs
of the process include detailed requirements, call flows,
and performance requirements to ensure the solution will
fit your future needs without requiring costly rebuilds.
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Build the Vizion
Effective execution is the key to successful implementation
of your Vizion. We work as part of your team to develop
and deploy your services including developing test plans,
developing custom software where needed, performing network
and third-party product integration, handling vendor management,
deploying the solution, executing beta and acceptance testing,
and training your team for long term success.
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Support the Vizion
Support starts after customer acceptance and/or beta testing.
We can provide Tier 1, Tier 2, as well coordination with
Tier 3 support for third-party products. The support process
includes monitoring and preventive maintenance, processing
trouble reports and change requests, escalation and crisis
management, all performed within the bounds of the Service
Level Agreement (SLA). |
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