If a #tekVizionVerified product is deployed in the field and found to have an interoperability issue, tekVizion will provide support to diagnose the problem and provide a work-around, configuration changes and/or version upgrade/downgrade recommendations. tekVizion will also provide re-test and an updated configuration guide or application notes.
Under the guarantee, tekVizion will provide a limited warranty to help diagnose the interoperability issue reported for up to a maximum of 4 business hours. If the interoperability issue is identified as a misconfiguration or a non-conforming version of the product, the solicitor of the warranty will be responsible to pay for the diagnostic hours at tekVizion’s standard support rates.
If the interoperability issue is identified as an incorrect result under the #tekVizionVerified scope, tekVizion Labs will:
- Provide a work-around such as configuration changes and/or version upgrade/downgrade recommendations
- Perform a thorough re-test of the configuration and publish an updated #tekVizionVerified configuration guide or application notes
Any test performed by tekVizion and bearing the #tekVizionVerified seal of approval will be covered. This includes tests offered under tekVizion’s certification/validation testing, Testing as a Service (TaaS) and SIP Trunk Testing services.
To qualify for the warranty, the covered products must be deployed using the same versions and configurations tested. Any features not tested, or identified at the time of test to be non-conforming, are not covered by the Guarantee.
Qualifying products must meet the following conditions:
- The #tekVizionVerified seal of approval must have been issued within the prior two years
- The exact problem between two or more components can be traced back to tekVizion test plan
- Software revisions of identified components must match tekVizion test plan
- Third-party components and network infrastructure must match tekVizion test plan
- Manufacturer has not issued software update to resolve identified issue
SUBMITING A CLAIM
To submit a claim go to www.tekvizion.com/form-claim and fill out the simple questionnaire about your vendor products, product versions and a description of the problem. A tekVizion Warranty Expert will contact you within one business day to gather any additional information and start the claim process.
FOR MORE INFORMATION
For more information read our Frequently Asked Questions at www.tekvizion.com/FAQs.
Customer acknowledges and agrees that tekVizion shall not be liable for any failure of the Customer’s equipment or products regardless of whether such equipment or products have been tested or certified by tekVizion. tekVizion does not represent that its testing or integration services can or will test all aspects of interoperability. tekVizion makes no representation or warranty that its standard test strategies are an accurate indicator of interoperability with any other product. Customer alone shall ultimately and solely be responsible for the operation and interoperability of its equipment and products. tekVizion disclaims all liability for statements made by Customer to third parties regarding its products, including without limitation, their interoperability. No certification from tekVizion shall in any way serve to relieve Customer from any of its responsibilities with respect to the safety and interoperability of its equipment and products.
As such, Customer agrees to indemnify, defend and hold harmless tekVizion and its officers, directors, employees and agents from and against any and all losses, liabilities, claims, obligations, costs, expenses (including without limitation reasonable attorneys’ fees) which result from, arise in connection with or are related in any way to (i) the distribution or use of Customer’s equipment or products, whether or not such products have been tested or certified by tekVizion, (ii) any statements or representations make by Customer in connection with the testing and certification of its equipment or products hereunder, or (iii) Customer’s use of the Services. tekVizion agrees (a) to give Customer prompt written notice of any such claim; (b) to provide reasonable cooperation in the defense and all related settlement negotiations; and (c) that Customer shall have sole control over the litigation or settlement of such claim. THIS INDEMNIFICATION OBLIGATION SHALL APPLY EVEN IF THE CLAIM TO BE INDEMNIFIED AGAINST RESULTED FROM A PERSONAL INJURY OR WAS DUE IN WHOLE OR IN PART TO ANY TEKVIZION’S NEGLIGENCE OR OTHER FAULT, BREACH OF CONTRACT, STRICT LIABILITY OR VIOLATION OF THE TEXAS DECEPTIVE TRADE AND PRACTICES ACT.
Limitation of Liability
IN NO EVENT WILL TEKVIZION OR ITS SUPPLIERS, SUBCONTRACTORS OR LICENSORS BE LIABLE (A) FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS AND LOST SAVINGS, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, WHETHER OR NOT TEKVIZION OR ITS SUPPLIERS, LICENSORS OR SUBCONTRACTORS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES; (B) FOR LOSS OF, OR DAMAGE TO, RECORDS OR DATA; (C) FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS; (D) FOR ANY DAMAGES RELATED TO CUSTOMER’S FAILING OF CERTIFICATION TESTING, OR (E) FOR THIRD-PARTY CLAIMS AGAINST CUSTOMER FOR LOSSES OR .
NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, TEKVIZION’S TOTAL LIABILITY TO CUSTOMER, AND THAT OF ANY AND ALL OF ITS SUBCONTRACTORS, SUPPLIERS AND LICENSORS, IS LIMITED TO THE TOTAL PAYMENTS BY CUSTOMER TO TEKVIZION FOR SERVICE WHICH WAS THE SUBJECT OF THE CLAIM.